bazi99 Privacy Policy

1 What Information We Collect

bazi99 may collect the following types of information as needed to operate its services:

• Identity Information: Your full name, date of birth, nationality, and identification document details.
• Contact Information: Email address and current residential address.
• Financial Information: Details required for your preferred payment method (bKash, Nagad, Rocket, Upay). Full account numbers are not stored on our servers.
• Account Information: Username, password (stored in encrypted form), account settings, and preferences.
• Transaction History: Records of deposits, withdrawals, and bets.
• Technical Information: IP address, browser type, operating system, device identifiers, and login times.
• Usage Information: Which pages you visited, which games you played, and how you navigated the platform.
• Cookie and Tracking Information: Information collected in accordance with our cookie policy.

2 How We Collect Information

We collect information in the following ways:

• Information You Provide Directly: When you fill out a registration form, complete identity verification, or contact customer support.
• Automatically Collected Information: Technical information is collected automatically from your device and browser.
• Via Cookies: Our website uses cookies to improve your experience and store session information.
• From Payment Providers: Payment processors share limited information to verify transactions.

3 Purpose of Using Information

bazi99 uses your information only for the following legitimate purposes:

• Creating, managing, and verifying accounts.
• Processing deposits, withdrawals, and other financial transactions.
• Providing bonuses, promotions, and rewards.
• Providing customer support and resolving complaints.
• Preventing fraud, ensuring security, and monitoring responsible gaming practices.
• Meeting legal and regulatory obligations.
• Improving the quality of our services and personalising the user experience.
• Sending important updates and account-related notifications.
• Sending promotional offers and newsletters where you have given your consent.

4 Data Storage and Security

The security of your information is our top priority. bazi99 keeps your information secure in the following ways:

• SSL Encryption: All data transfers on our website are carried out using SSL (Secure Sockets Layer) technology, which protects your information from third-party interception.
• Password Encryption: Your password is stored in encrypted format; no member of our staff is able to read it.
• Access Control: Only authorised staff who need it for their work can access your information.
• Regular Security Audits: Our systems undergo regular security reviews and penetration testing.
• Data Backup: Information is stored on secure, encrypted backup servers.

Despite our best efforts, complete security on the internet cannot be guaranteed. You are responsible for keeping your account password confidential and for contacting us immediately if you notice any suspicious activity on your account.

5 Sharing Information with Third Parties

bazi99 does not sell, rent, or commercially distribute your personal information. However, we may share information in certain circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive the minimum information needed to complete transactions.
• Identity Verification Services: Approved verification providers may receive limited information to complete the KYC (Know Your Customer) process.
• Technology Partners: Technology providers that help operate our platform work under contractual confidentiality obligations.
• Legal Obligations: Information may be provided to authorities when required by a court order, government investigation, or legal process.
• Fraud Prevention: Relevant information may be shared with security agencies to prevent fraudulent activity.

Any third party that processes information on our behalf operates under strict confidentiality agreements and may only use the information for specified purposes.

6 Cookie Policy

Cookies are small text files that our website stores on your device. bazi99 uses the following types of cookies:

• Essential Cookies: Necessary for the core functionality of the platform, such as maintaining login sessions and security protection.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse usage patterns on the platform in order to improve our services.

You can control or reject cookies by changing your browser settings. However, rejecting certain cookies may limit the functionality of the platform.

7 Data Retention Period

We retain your personal information in accordance with the following policy:

• Active Accounts: All information is retained for as long as your account remains active.
• Closed Accounts: Even after an account is closed, certain information (such as financial transaction records) may be retained for the period required by legal and regulatory obligations.
• Marketing Communications: Marketing information is deleted immediately upon withdrawal of consent or upon request.
• Dispute Resolution: Information necessary to resolve any dispute may be retained until that dispute is settled.

8 Your Rights

As a bazi99 user, you have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances, subject to legal obligations.
• Right to Restrict Processing: The right to request that the use of your information be limited for specific purposes.
• Right to Data Portability: The right to receive a copy of your information in a structured format.
• Right to Object: The right to object to certain processing, including direct marketing.
• Right to Withdraw Consent: The right to withdraw consent you have given at any time.

To exercise these rights, please contact us. We will endeavour to respond to your request within a reasonable time.

9 Privacy of Minors

bazi99's services are intended for persons aged 21 and over only. We do not knowingly collect personal information from minors. If we become aware that a minor has provided information, we will immediately delete that information and close the associated account.

If you become aware that a minor has registered on bazi99, please contact us.

10 International Data Transfers

To operate our services, your information may be processed on servers located in various countries. In such cases, we ensure that:

• Transferred information is protected in accordance with the highest security standards.
• The receiving organisation provides privacy protections equivalent to those in this Policy.
• International data protection laws are complied with.

11 Changes to the Privacy Policy

bazi99 may update this Privacy Policy from time to time. If there are any significant changes, we will:

• Publish the new version on this page and update the "Last Updated" date.
• Send a notification to your registered email for important changes.
• Notify you via an in-platform notification after you log in.

Your continued use of bazi99's services after any changes means you have agreed to the new policy. If you do not agree to the changes, you may request that your account be closed.

12 Contact and Complaints

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Our privacy team will carefully review all your requests and provide a resolution as quickly as possible.